Your Policy Platform Just Got Smarter: Here’s What’s Changing
Policies shouldn’t feel rigid. They should move with your organisation — just like your people do. That’s why we’ve upgraded our policy platform: to give clients more flexibility, more tailoring, and more confidence in the way they manage compliance.
Our upgrade isn’t just a refresh. It’s a significant advance aimed at providing a smarter, more client-responsive service. Clients will notice a big difference!
Whether you have a small or large team or run a complex operation, you will find that customisation and the additional functions we are now providing means your policies fit more seamlessly into the way you work — not the other way around.
The New Norm – customisable online policies
We’ve introduced two new feature‑based plans, both with customisation included as standard. That means:
- Your plan is flexible – no more piecing together of add‑ons
- Better alignment of policies with your organisation’s size and complexity
- Simpler, more transparent pricing — making it easier to budget and plan.
For the details of each plan see here.
Here’s the translation of from the “old” to new plans.
| CURRENT PLANS | NEW PLANS |
| Essentials | Empower
Existing customers will retain Analytics (Statistics) but for new customers, this function will now sit with our Elevate plan. |
| Enhance / Quarterly Enhance Add paragraph + Manage files |
|
| Edit Edit core policy text |
Elevate
Going forward this plan will include some of our new functions that we have recently rolled out:
|
| Expand Add policy pages + categories |
|
| Kit & Caboodle Full customisation suite |
What’s Changing
We’ve kept all the things our clients rely on in particular, core policy content and resources to support compliance, but streamlined the way plans work:
- New Plan Structure: Both plans now include customisation options as standard. Some add‑ons remain, but they’re content‑based — like additional policy suites or our Template Form Starter Pack.
- Additional Functionality for clients already customising
- Updated Pricing: After holding our price steady for five years, we’ve introduced a small increase. From 1 January 2027, we’ll move to annual CPI‑related adjustments (around 2.5%) instead of larger jumps every 4–5 years.
This approach means fewer surprises, more transparency, and pricing that grows steadily with you.
What This Means for You
Here’s the great news:
- Our clients can start exploring your new customisation options right now.
- No functions will be removed from your current plan.
- Any edits you make during this interim period will remain available, regardless of the plan you choose.
- From 1 March 2026, we’ll transition existing customers to the new plan that most closely matches their current subscription, unless you let us know your preference beforehand.
In short: you keep everything you already have, plus you gain the flexibility to tailor policies in ways that better fit your organisation.
See It in Action
Want to get the best out of your upgraded platform? Join one of our upcoming webinars. We’ll walk you through:
- How the platform works with new customisation features
- The streamlined review process
- Practical tips for tailoring your policies with confidence
It’s the easiest way to see how these changes will make policy management smoother and more responsive for your team and a great opportunity to have your questions answered.
Webinar Schedule
Why We Made These Changes
We’ve always believed that policies should empower organisations, not hold them back. Over time, we learned that many clients wanted more flexibility than our original plans offered. Instead of asking them to buy add‑ons for every adjustment, we’ve built customisation into the core service.
Our goal is simple: to give you a policy platform that grows with your organisation, adapts to your needs, and makes compliance easier to manage.