AI is rapidly reshaping Australia’s social and community services. Tools for case note summarisation, triage, transcription and safeguarding alerts are increasingly used by frontline teams. But these benefits come with serious risks like privacy breaches, bias, inaccurate inferences, poor transparency and the potential for harm in sensitive service areas. As a result, AI governance is…
Across Aotearoa and Australia, hybrid and remote work are now woven into how many organisations operate. Community services and not‑for‑profits increasingly rely on digital collaboration to stay connected to the communities they serve. At the same time, AI tools are quietly becoming part of daily work – whether or not organisations have formally adopted them.…
In 2026, effective mobile device policies for social services are essential for protecting staff, data, and vulnerable clients. Mobile devices have become indispensable in social and community services. Whether your staff are supporting tamariki, engaging with whānau, or working with highly vulnerable individuals, smartphones and tablets enable fast communication, real‑time documentation, and safer lone‑worker practice.…
The Revolution Is Here Remote and hybrid work are no longer experiments born of the pandemic – they’re the standard across industries. Staff/kaimahi expect flexibility, organisations rely on digital collaboration, and AI tools are increasingly part of daily workflows. Even if your organisation hasn’t formally adopted AI, it’s almost certain that staff are already using…
Organisations work best when people feel respected, valued, and treated fairly. At The Policy Place, we focus on helping workplaces build fairness through clear, consistent, and inclusive policies. We have recently updated our health and safety and risk management policies to better address psychosocial hazards, including the effects of poor organisational justice. This guide explains…
Artificial intelligence (AI) is no longer a futuristic concept. It is embedded in everyday operations across health, disability, Māori/iwi, community and creative sectors — from automated scheduling tools to generative platforms like ChatGPT and Copilot. For boards and managers, this shift brings both opportunity and risk. The challenge is clear: how do we harness AI…
Keeping policies current isn’t just about compliance — it’s about protecting your organisation, your staff, and the people you serve. In social and health care agencies, outdated policies can expose you to risk, compromise care, and weaken trust (see here for our blog about risks of outdated policies). So, what’s the best system for keeping…
One of the most common questions we get asked especially from small teams, community and social services is “what policies do we need.” Organisations want to be compliant with the law and regulatory standards but don’t want to drown in paperwork and needless policies. In this post, we look at some of the “must-have” policies…
Policies shouldn’t feel rigid. They should move with your organisation — just like your people do. That’s why we’ve upgraded our policy platform: to give clients more flexibility, more tailoring, and more confidence in the way they manage compliance. Our upgrade isn’t just a refresh. It’s a significant advance aimed at providing a smarter, more…
In our everyday life, we wouldn’t rely on a person for advice who is known to hallucinate from time to time in their advice-giving. For the same reason, we cannot solely rely on generative AI tools for policy advice and development. In this post, we focus particularly on the AI risk of “hallucination” and error…